The Agency has adopted an Accessibility Policy, whose main goal is to provide a fully accessible experience of the Agency and all its activities. Adopting this accessibility policy is an important Agency milestone and work has started on developing a plan for implementing it.

Access the full Accessibility Policy here.

Statement of commitment

The Agency has the vision of becoming a role model of accessibility and inclusive practice. Providing a fully accessible experience of the Agency and all its activities is the main goal of the Agency’s accessibility policy. This responsibility is accepted and shared by management and by every member of staff and is ensured with the help and support of experts within the Agency.

Within this vision, the Agency understands accessibility as an iterative and developmental process, which will require constant review to monitor progress and account for changes in knowledge on what constitutes best practice for accessibility. 

Accessibility and inclusion go hand-in-hand as, of course, accessibility invites and should support inclusion. By striving to be accessible, we aim to make the Agency experience a more inclusive one.

The Agency commits itself to becoming a model of accessibility. This includes objectives linked to the following four areas:

  1. Information produced, and the information and communication technology solutions provided and used
  2. Organisation and execution of Agency events and meetings
  3. All forms of procurement of goods and services
  4. The work experience and accessibility requirements of all country representatives and staff members. 

This commitment applies to:

  • information (including all Agency outputs, communications, presentations, etc.);
  • the physical environment;
  • all internal and external audiences, including the Agency’s network and staff.

The Accessibility Policy’s six main aims

  • Objective 1.The Agency will disseminate all information and produce all materials in an accessible format, as well as provide only accessible ICT tools and solutions, for both internal and external use. 
  • Objective 2.The Agency website will continue to be a model of accessibility by adhering to international standards and by not only informing users about accessibility features, but also openly encouraging feedback on accessibility.
  • Objective 3. All Agency meetings will provide an accessible experience for all participants, from the planning phase to the meeting follow-up. This includes both access to information and information technologies, as well as physical access to every location and activity.
  • Objective 4.The Agency will only procure goods or services which adhere to accessibility criteria. 
  • Objective 5. The Agency will develop its accessibility support within the team, including developing a statement/policy on inclusion informing country representatives and staff members on the expected procedure if they develop a special need.
  • Objective 6. The Agency will continuously support and, at regular intervals, monitor all activities related to improving the accessibility of the Agency.

Adopting this accessibility policy is an important Agency milestone and work has now started on developing a plan for implementing it.


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