Establishing a culture of effective communication to build resilience in education systems

The Agency has published three new outputs as part of its Building Resilience through Inclusive Education Systems (BRIES) activity.

The BRIES activity began during the crisis phase of the COVID-19 pandemic, when education systems were impacted by school closures, online learning and risks to learner and teacher well-being. The activity examined how education systems in Europe were affected, the lessons learnt, and how to turn the crisis into an opportunity to build resilience and foster well-being.

The activity’s main publication is the Guidance for Establishing a Culture of Effective Communication. The guidance aims to encourage decision-makers, such as school leaders, policy-makers and public education authorities at all governance levels, to reflect on the communication structures and processes in place in their education systems. The intention is to establish a culture of effective communication in normal times that allows stakeholders to be prepared for times of crisis, such as a pandemic.

The guidance presents a model for effective communication in education, developed from the BRIES activity’s findings, together with a well-being framework and four aspirations for effective communication. An infographic on establishing a culture of effective communication in education presents these elements graphically.

Developed from these elements, the guidance also includes a reflection tool that education policy- and decision-makers can use to reflect on communication processes and effective communication with stakeholders. The guidance is an open-source document, meaning that users can complete and adapt the reflection tool to meet their own needs and contexts.

Alongside the guidance and infographic, the BRIES Methodology and Theoretical Background report provides details of the conceptual framework used and methodology applied in the BRIES activity. It specifically focuses on the models and theories used to develop the guidance.

Download the guidance, infographic and methodology and theoretical background report from the Publications area of the website. The BRIES web area contains more information on the BRIES activity.

children’s/learners’ rights
learning loss

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