A well-established culture of effective communication supports the resilience and well-being of learners, families, teachers and school communities.

Effective communication supports education systems at all times. However, in times of crisis, a well-established culture of effective communication is essential to mitigate the impact of significant risk factors for all learners, including how the crisis affects their socio-emotional well-being and resilience.

A culture of effective communication in education ensures that communication about decisions and decision-making processes involves stakeholders of all levels.

Communication strategies that use multiple communication channels and define clear roles support stakeholders in their aspiration to address all learners’ needs.

Building Resilience through Inclusive Education Systems mapped how inclusive education systems in Europe were affected by the COVID-19 pandemic, the lessons learned, and how to turn a crisis into an opportunity to build resilience.

Supportive links in the community around learners and families can be created by using effective communication to develop good partnerships between decision-makers and communities.

Effective communication in education supports the development of relationships and trust among stakeholders. These are key elements for reaching all learners and families.

Teachers can be enabled to act proactively and feel prepared for psycho-social emergencies when communication processes are transparent, and they are involved in decision-making.

Enhanced communication and exchange among teachers and between stakeholder levels can support this development. Adequate competence development opportunities in communication and information technology skills are key to support teachers, especially in time of crisis.

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