A culture of effective communication can only be a meaningful resource in education if it considers all those involved in the teaching-learning process.

The Guidance for Establishing a Culture of Effective Communication in Education can help decision-makers to identify communication structures and processes that need improvement.

Clarity is essential for consistent and accessible information. Accessibility ensures that information and communication are adapted to everyone’s needs, so that they are available to all. Trust ensures that receivers are heard, and their comments, feedback and messages are valued and listened to. Transparency ensures information is readily available and released in a way that reaches different levels of stakeholders.

Effective communication supports education systems at all times. However, in times of crisis, a well-established culture of effective communication is essential to mitigate the impact of significant risk factors for all learners, including how the crisis affects their socio-emotional well-being and resilience.

Communication strategies that use multiple communication channels and define clear roles support stakeholders in their aspiration to address all learners’ needs.

Building Resilience through Inclusive Education Systems mapped how inclusive education systems in Europe were affected by the COVID-19 pandemic, the lessons learned, and how to turn a crisis into an opportunity to build resilience.